If luggage spoil at airport, must report to airport first.

[Tabula Rasa]

https://www.reddit.com/r/SingaporeRaw/comments/1hyqfrk/psa_dont_rely_on_free_travel_insurance

Interesting learning point. Apparently if u did not do that, travel insurance won't accept your claim.

 

[nozart]

That's right. The sooner you report it, the better the chances of them locating your luggage or resolving the issue.